What will you do to resolve any issue related to your bank account?
a. Sending an email
b. Making a phone call
c. Visiting the bank
d. Online Chat
I will always go for the Online Chat option.
Do you know why?
Because it saves a lot of time when compared with the other options. Also, you will be able to resolve the issues immediately.
Even though some banks make use of chatbots, the rest of them hire online chat agents/customer support representatives to provide the customer support.
Besides banks, a lot of retailers like Amazon, Best Buy etc also provides the online chat option.
Do you think only big companies hire text chat operators to respond to the queries? No.
Even small businesses and startups, provide the online chat option to improve the satisfaction of their customers.
Who can apply for online chat jobs?
Chat support jobs are ideal for someone who would like to make money by working from home.
Stay at home moms with kids – Are you someone who had worked before? And, you took a break or quit your career to take care of your kids? Then, it will be really tough for you to do a mommy job for the whole day. Right?
You can easily apply for text chat operator jobs and work for a few hours daily so that you will not get bored.
Disabled people – Do you feel bad that you cannot commute to work like others? No worries. These days, there are a lot of options to work from home and earn a constant monthly income. Becoming an online chat agent will be the easiest option to start with as it doesn’t require special skills.
Introverts – Are you someone who doesn’t like to talk on the phone? But, you have fast typing speed? Then, you can apply for the chat support jobs from home to make money. Becoming a freelance content writer is also a good option for introverts.
College students – Do you want to utilize your free time every day? Some companies offer text chat operator jobs to students who are pursuing their college degrees. You can try those ones to make money from home.
Do you need a degree to apply for text chat operator jobs?
Yes. Most of the companies expect you to at least have a Bachelor’s degree. If you are applying for a tech-related company, then you may need to have special skills related to their products.
Let’s assume that you are applying for a company which manufactures and sells Android mobile phones. Then, you should have basic knowledge of how to troubleshoot the issues on the Android phones.
What are the other skills needed for online chat jobs?
Before applying for the chat support jobs from home, make sure you have the following skills:
- Good typing speed (at least 40 words per minute)e
- Time management
- Good knowledge of English
- Ability to communicate clearly
- No grammar/spelling errors in your writing
How much does a live chat agent make per hour?
The salary for an online/ live chat agent vary depends on a number of factors like experience, company, number of working hours etc.
However, most of the companies will pay in the range of $7 to $20 per hour for their online chat representatives.
List of companies that offer chat support jobs
Many companies regularly hire individuals to provide online chat support for their customers. So, it is highly recommended to check their websites regularly to find the remote job openings.
Here is the list of companies which regularly hires live /online chat agents.
1. Anywhere Expert (US-only)
You don’t need a degree or any other special qualification to apply for the online chat jobs on Anywhere Expert.
However, you need to make sure that you meet the following requirements given below:
- A resident of the US
- 18 years old or above
- A valid PayPal account
- An active Google account
- Should pass the background check
Mostly, you will have to answer tech related questions. It will be an added bonus if you have a sound knowledge of technology and devices like phone, camera, computer etc. You can use either a mobile phone (iOS/Android) or a computer to connect the web for working as a live support agent.
Anywhere Expert pays you for every resolved conversation. The payments are processed every week on Wednesday and will be sent to your PayPal account.
2. Alchemic Dream
Do you love to play online / computer games? Then, you can monetize your knowledge by answering gaming related questions. To become a customer support agent with Alchemic Dream, you need to have the following skills:
- Experience in playing online games
- Excellent knowledge of English
- Should be able to follow the given instructions and guidelines
Besides the live support agent, Alchemic Dream also offers other kinds of remote jobs like the community manager, social media manager etc. To apply for the chat support job, just fill the application form available on the careers page.
Alchemist Dream accepts applications from individuals located anywhere in the world.
The pay for the customer support agents varies from $7 to $10 /hr. (Source: Glassdoor)
Amazon regularly hires live chat agents/customer service associates to provide support to its customers. Mostly, it prefers to hire the local people based on the location which needs support. For example, it will hire only the residents of India to provide live chat support for its customers located in India.
To become a customer service associate with Amazon, you need to have the following skills:
- Good typing speed
- Excellent fluency in the English language
- High school diploma or a Bachelor’s degree
- Should follow a flexible work schedule (Day/night/mixed shifts)
- 1+ years of experience in customer support is preferred
You can visit the Amazon Jobs section to apply for the relevant openings.
The expected pay for the Amazon Customer service associates is $10/hr.
Do you have a passion towards Apple products? Then, you can become an at home advisor with Apple and get paid to answer the questions / resolve the issues faced by the Apple customers. You don’t even need a degree to work as an online chat support agent with Apple.
Apple regularly hires students to join their live chat support team through its AppleCare College program.
To become an AppleCare At Home Advisor, you need to fulfill the following criteria.
- You should be enrolled as a student in any of the participating universities
- Your typing speed should be at least 40 WPM
- You need to work for at least 3 days in a week from 4.00 pm to 10.30 pm (CST) which includes weekends and holidays as well
- You need to attend the online training of duration from 6 to 9 weeks
- Good knowledge about the Apple products is preferred
The salary for Apple At-Home Advisors varies from $10 to $23 per hour.
To know the latest work from home positions, check out the jobs section of the Apple website.
5. TTEC (US-only)
TTEC hires US-based individuals for providing support to its clients via phone, chat or social media.
To become a TTEC@Home associate, you need to have the following:
- Must have a strong working knowledge of computers & internet
- 17+ years of age with a high school diploma or GED
- You need to complete drug testing and background screening
- Should pass the Matchpoint assessment test
- Should work for at least 4 to 6 hours per shift
Once you are selected for the position, you will be provided a relevant training based on the client project. The working hours will vary based on the client’s requirements. And, you may need to work on holidays and weekends as well.
The average hourly pay for TTEC Home associates is $9.
6. The Chat Shop (US & UK)
Do you want to become a live chat agent and work from home? Then, you can apply for the online chat jobs on the Chat Shop. Here is the list of skills you need to apply for the job.
- Must be a native English Speaker
- Should have a typing speed of at least 80 WPM
- Should work for 35-40 hours in a week
- Excellent fluency in English is required
If your application is accepted, you need to take a phone interview, live chat interview, and an assessment test. You will be hired as a live chat agent only if you pass all the above three tests successfully.
The salary for text operator chat agents on the Chat Shop varies from $10 to $14/hr. (Source: Glassdoor)
Do you think that you can make money only by working as an Uber driver? No.
Uber hires online chat agents/representatives to answer the queries related to booking, cancellation and more.
To become a customer support representative with Uber, you need to have the following:
- Good writing skills
- Should be able to work independently
- A college degree is preferred
- You should be able to handle more than one customer via email/chat
- Should work for at least 30-40 hours in a week
Uber pays $15 to $16 per hour for its customer support representatives.
Check the official website to Uber to know the latest job opportunities.
Convergys is often looking for young and aspiring individuals to join their team. So, it regularly hires talented people through the Convergys Work At Home program. Most of the work from home positions in Convergys are related to customer support.
To become a home agent with Convergys, you need to have the following:
- You should have passed a high school diploma
- Good working knowledge of computers
- Good fluency in writing and reading English
- You need to have multi-tasking skills so that you can handle multiple tasks at once
The average salary for a Convergys home agent is $9 per hour.
Talk2Rep is a certified WAH (Work At Home) company which is providing remote job opportunities since 2005. As a WAH agent, you need to chat with the customers and resolve their queries.
To work as a live chat / WAH agent with Talk2Rep, you should have the following :
- A high school diploma
- Excellent communication skills (No spelling/grammar errors in your writing)
- Typing speed of 30 to 50 WPM
- Ability to handle multiple tasks at once
- Good knowledge of computer & internet
The hourly rate for a live chat agent in Talk2Rep is $7.
To search and apply for the WAH job openings, visit the job section of the Talk2Rep website.
Other Ways to search and apply for text chat operator jobs
Can’t you find any relevant job opening with the above-mentioned companies?
Then, you can search for online chat support jobs in job sites, freelancing job portals, social media and more.
And, I have listed some of those options below.
Before applying for the job listed on Glassdoor, you can easily get information like the salary, the company’s history and reviews of current/past employees.
Just navigate to the website of Glassdoor and enter any of the keywords like:
- live chat agent
- work from chat agent
- online chat agent
- live chat customer service representative
- chat support specialist
You can apply filters like salary, location, industry etc to narrow down the search results.
For a particular keyword, you can create job alerts so that you will receive email notifications whenever a relevant job is posted on Glassdoor.
Upwork is a great platform to find remote / work from home jobs. Just you need to create a freelancer profile on the platform and complete that with as much information as possible.
You can list “chat support” as a skill if you have prior experience.
Every month, your account will be loaded with 60 free connects. Mostly, you need 2 connects to apply for a job. So, you can apply for a maximum of 30 jobs every month.
Not only regular jobs but also Indeed lists hundreds of work from home jobs every day on its website.
Like Glassdoor, Indeed also provides information related to the company, salary, reviews of employees and more.
Just type any of the following keywords on the box labeled “What” on the homepage of Indeed.
- online chat jobs
- live chat jobs
- work at home chat agent jobs
- home chat jobs
- online chat support jobs
- online chat representative jobs
- customer care live chat jobs
- web chat jobs
To narrow your search, you can filter the results by location, company, salary, experience and more.
Can the online chat jobs replace the normal 9 to 5 jobs?
No. The average salary for a live chat agent is approximately $32,000 per year (Source: Paysa). This amount may not be enough to earn a living.
However, working as an online chat representative is a good way to earn extra money every month. That’s why it is ideal for mommies and college students.